Western Governors University (WGU) ITEC2109 D324 Practice Exam

In this scenario, the project manager (PM) is faced with multiple report requests from stakeholders, indicating a potential issue with communication or stakeholder engagement. The best initial action in this context is to create a record in the issue log.

This approach allows the PM to formally document the multiple requests and any associated concerns, such as whether these requests are reasonable, whether they are affecting project timelines, or if they indicate a misunderstanding of communication expectations. By noting these requests in the issue log, the PM establishes a clear record that can be referred to later, aiding in decision-making and prioritization.

Furthermore, the issue log serves as a vital tool for tracking and managing project challenges, enabling the PM to address them systematically. It will facilitate further discussions with stakeholders to resolve the underlying issues or to identify an appropriate communication strategy moving forward.

In contrast, reviewing stakeholder roles and responsibilities, scheduling a stakeholder meeting, and establishing a communication protocol are all important actions, but they may not be the most immediate step when faced with the urgency of numerous report requests. Without first documenting the nature and frequency of these requests, addressing stakeholder expectations may be premature. Therefore, recording these requests ensures that the PM has a comprehensive understanding of the situation before taking further actions.